E-shop terms of sale

Terms of ordering

1. The Terms apply to the legal relationship between the person (hereinafter the Customer) and owner AS Heal (Fra Mare Thalasso Spa) of the the purchase environment framare.ee/hotel/gift-card (hereinafter Fra Mare Thalasso Spa online store) emerging through the purchase of products and services through Fra Mare Thalasso Spa online store.
2. In addition to these Terms and Conditions, the legal relationships arising from the purchase of products through the Fra Mare Thalasso Spa Online Store are governed the Law of Obligations Act, the Consumer Protection Act and other legislation in force in the Republic of Estonia.
3. Transactions can be made in Fra Mare Thalasso Spa’s online store by persons of at least 18 years of age. The consequences of orders placed by a person not meeting the requirements are the responsibility of the person whose bank account or credit card was used to make the payment.


1. All prices are in EUR and include VAT rates valid in the Republic of Estonia.

Payment Terms

1. The product purchased by the customer through the Fra Mare Thalasso Spa online store is subject to payment of the full cost of the selected product. By making a payment, the customer confirms that he/she has read and accepted all the terms and conditions made available by the service provider through the online store.
2. You can pay for the order by bank link by bank transfer via Internet bank. The following Estonian banks may be used to pay via Internet bank: Swedbank, SEB, LHV, Luminor and Coop Bank.
3. All payments are mediated by Maksekeskus AS. After paying for the goods, the customer must click on the link “Back to the merchant”.
4. The seller will e-mail an invoice to the customer of Fra Mare Thalasso Spa about the receipt of the order and the payment.
5. Gift cards purchased at the online store cannot be issued locally at the hotel.

Making a purchase

1. The customer selects the desired product in the online store and adds it to the shopping cart by clicking the button “Add to cart”.
2. To place an order, the customer must go to the shopping cart page: in the menu bar, click on the “Go to pay” button in the shopping cart selection, after which the customer will be redirected to the order completion page.
3. After entering the required data and verifying the correctness of the data, the customer confirms the order by clicking “Place order”. After this activity, the order has been confirmed and forwarded to Fra Mare Thalasso Spa.
4. The customer pays for the product immediately via the bank link and confirms the payment by clicking the “Return to merchant” button.
5. After paying for the product, the Fra Mare Thalasso Spa online store will send an invoice and the gift card to the customer’s email.
6. Upon completion of the order, the customer undertakes to submit the correct data necessary for the fulfillment of the order.

Terms of delivery

1. After the payment has been made, the purchased gift card will be sent to the customer as a downloadable and printable voucher by e-mail.

Using a gift card

1. The gift card is not exchangeable for cash, and Fra Mare Thalasso Spa will not redeem or exchange it. If the cost of the desired products or services is less than the value of the gift card, the difference will not be refunded. If the value of the desired products or services exceeds the value of the gift card, the remaining part may be paid for by other acceptable means of payment.
2. Gift cards are valid for 12 months from the date of purchase. The validity of the gift cards is shorter for seasonal services. Gift cards with an amount determined by the buyer have no expiration date. Upon expiration, the gift card will become invalid and will not be returned or replaced.

Cancellation and refund

  1. When purchasing a gift card from the Fra Mare Thalasso Spa online store, the customer has the right to withdraw from the contract of sale within 14 (fourteen) days from the date of receipt of the gift card, ie from the day Fra Mare Thalasso Spa sent the gift card to the desired email address. The customer must send a withdrawal form of the sales contract into the e-mail sekretar@framare.ee  The transaction cannot be canceled if the gift card has already been used.
  2. In the case of withdrawal from the sales contract, Fra Mare Thalasso Spa will refund the purchase amount to the customer within 14 days of receipt of the notice of withdrawal from the sales contract. The refund will be made to the same current account from which the customer paid for the returned order. Upon a return of an order, Fra Mare Thalasso Spa will refund to the customer the full amount received under the contract.

Privacy Policy

  1. Personal data provided when ordering and purchasing at Fra Mare Thalasso Spa Online is confidential and will be processed in accordance with data protection law and Heal AS Privacy Policy. Fra Mare Thalasso Spa will not disclose a customer’s personal information to third parties without the customer’s consent. Heal AS as the controller of personal data forwards the personal data necessary for the execution of payments to the authorized processor AS Maksekeskus AS.

Other terms and conditions

  1.  Disputes between the customer and AS Heal regarding the ordering and purchase of products through Fra Mare Thalasso Spa online store will be resolved by negotiation. If no agreement is reached, the customer shall have the right to apply to the Consumer Protection Board for the protection of his/her rights. Disputes and issues not covered by these terms and conditions shall be resolved in accordance with the legislation of the Republic of Estonia.

Requisite information of the company

Reg. No. 10075401
Vat. No. EE100399572
Ranna tee 2, Haapsalu 90403
SEB bank A/A EE531010602002640005
Phone:+ 372 4724600
E-mail: framare@framare.ee
Website: www.framare.ee

Online store customer support